Our purpose is to provide exceptional Leadership Development programs, Team Workshops, and Leadership Coaching -- exceeding clients' expectations on experiences and transformation of their leaders, teams, and culture. Our programs transform how people relate, communicate, be human, and do good work together. We are passionate about helping leaders and teams have a great workplace experience where everyone is known, understood, seen, and cared for -- while working hard, working smart, and getting results -- together.

If you love making an impact with how workplaces build their teams, leaders and cultures, you have found the opportunity for you! This part-time behind-the-scenes role is crucial for the coach, facilitator, or trainer to lead effective, dynamic, and exceptional workshop experiences! The Client Services Manager ensures client success through effective client engagement and communication, delivering exceptional leadership & team development experiences. From team effectiveness workshops to months-long leadership development programs, this role is crucial to the success of the full experience. They provide operational support, Everything DiSC and 360 assessment administration, and client communication. This role requires detail-orientation, a process-focused mindset, and professional, proactive service for our team members, contract coaches, facilitators, and clients.

Ideal Candidate: Communication: Exceptional verbal and written communication skills, with the ability to convey information clearly and professionally to clients and internal teams. Relationship-Focused: Comfortable building relationships and communicating with a variety of stakeholders, including clients, colleagues, and external partners. Collaboration: Must work closely with other team members, providing regular support to clients and contributing to a collaborative work environment. Organizational skills: Strong organizational and prioritization abilities are crucial. The ideal candidate can effectively manage multiple tasks, keep projects on track, and ensure that their work is well-organized, with a focus on high standards and attention to detail. Technology Proficiency: Familiarity with tools like Monday.com, MS Office, Apple, Gmail, and Google Suite.

Client Support: Engage clients through communication, client onboarding and identifying growth opportunities. Utilize TCTM systems (Monday.com, Assessment Administration systems, etc.) to maintain client data, manage workflows and communicate with team members. Produce virtual workshops via Zoom – technical support, Breakout Room Set-up, Polling Set-up, Chat and Annotations. Scheduling of all client engagements and interactions: Discovery calls, Client nurturing activities, Strategic Debriefs, Everything DiSC workshops, leadership development programs, and coaching engagements. Coordinate logistics for training materials, venue and meals, including site contract, supplies procurement and day-of-event support. Assessment Administration: Be the subject matter expert on assessment systems, including assessment administration, client troubleshooting and beta testing. Train new clients on assessment platforms and advocate for client utilization of the assessment & learning platforms. Build and maintain strong relationships with clients during onboarding, training programs and assessment administration. Serve as the primary point of contact for client-facing support, training, and communication. Lead and manage the administration of Leadership and Team Training programs, including scheduling, virtual workshop production and support of on-site leadership sessions. Assessment Administration (EPIC): manage access codes, generate reports, print, and organize assessments for training sessions. Work with colleagues to anticipate the needs of our clients with client nurturing activities, engagement scheduling and relationship building. Collaborate with internal teams and external stakeholders to facilitate program delivery. Participate in strategic planning and contribute to the development and expansion of program initiatives. Support & Enhance the Strategic Growth of The Conversations That Matter – to be the premier Leadership Development company in the Twin Cities.

Our purpose is to provide exceptional Leadership Development programs, Team Workshops, and Leadership Coaching -- exceeding clients' expectations on experiences and transformation of their leaders, teams, and culture. Our programs transform how people relate, communicate, be human, and do good work together. We are passionate about helping leaders and teams have a great workplace experience where everyone is known, understood, seen, and cared for -- while working hard, working smart, and getting results -- together.