We exist to help community pottery studios run smoother and the studio managers to have more time doing what they love and fewer billing and administrative tasks.

We’re looking for a contract based part-time, remote Customer Success Manager with day time hours to support our customers—both new and existing—as they learn and use our platform effectively. • Part-time (flexible hours, 10-15 hours a week) • Daytime Hours for customer interactions (Ideally 1-2 hours a day) • Work from home (fully remote) • Contract Role

• Strong communication skills and a customer-first mindset. • Comfortable explaining software tools to non-technical users. • Ability to take feedback and relay it to the product team. • Any experience in customer support, onboarding, or training is a bonus (especially if it’s for SaaS or a creative industry). • Self-motivated and able to work independently in a remote environment.

• Ensure customers have a smooth experience setting up and using Kiln Fire. • Assist studio owners via email and Zoom calls, answering questions and guiding them through the platform. • Create help articles, FAQs, and tutorial videos to support users. • Create social media posts for marketing purposes • Gather feedback from customers to help improve Kiln Fire based on their needs.

We exist to help community pottery studios run smoother and the studio managers to have more time doing what they love and fewer billing and administrative tasks.