Clinic Manager
LocationMinnetonka, MN (In-person)
Hourly
Minimum: 32 hrs
Maximum: 40 hrs
Minimum Rate: $30
Maximum Rate: Not given
Hourly
Company Description
We are an integrated clinic in Minnetonka offering chiropractic, acupuncture, bodywork and nutrition services.
Job Details
The Clinic Manager oversees the Administrative team and enables success for each of the service areas in our clinic. This role requires a blend of exceptional customer service, organizational skills, problem solving and the ability to effectively lead a team. In addition to knowing the duties to support the Front Desk Coordinators, the Clinic Manager takes on additional responsibilities to foster a positive and efficient clinic environment as a liaison between the Administrative team and practitioners. With a whole clinic lens, this role ensures our clinic operations and initiatives are strategic, organized, and profitable.
Qualifications
A strong candidate for this role will be: ● A Natural Leader Leads by example, fosters team cohesion, coaches team and ensures clear and consistent communication. ● Proactive & Solution-Oriented Takes initiative, identifies challenges, and works collaboratively to implement solutions. ● A collaborative team player Understands the unique role of the Front Desk team in support of the practitioners and models a “whole of clinic awareness” in decision making. ● Service-Minded & Client-Focused Excels at providing a warm and welcoming experience for clients while leading the front desk team. ● Organized & Proactive Capable of handling multiple priorities while maintaining accuracy and handling the high volume and flow of the clinic at busy times. ● A tech savvy problem solver We run a paperless clinic and use platforms like Jane App, Trust Driven Care and Google Workspace for communication. Previous management and/or clinic or medical administration experience preferred.
Responsibilities
Clinic Liaison ● Oversees all scheduling changes and needs for the Front Desk team, ensuring rest and meal break compliance. ● Manages and coaches the front desk team, including delivering praise and constructive feedback, goal setting, coaching on flow, performance management where needed and modeling client-centric care ● Leads annual review & any performance coaching support for the Administrative team. ● Owns whole of clinic communication for updates, info and news to the Administrative team and practitioners. ● Partners with HR Operations Manager to onboard new Admin team members. ● Acts as a liaison between the front desk and practitioner issues in real time - including conflict resolution, in the moment training and implementing process improvement when needed. ● Partners to regularly check clinic email and VM, including checking outside of business hours and/or when the office is closed due to weather. ● Works front desk shifts each week to maintain team synergy and oversight. Occasional night/Saturday coverage will be needed. This role provides on-call support and is flexible to fill-in for absences and break cover as needed. ● Demonstrates a high level of professionalism in dealing with confidential and sensitive issues, maintaining HIPAA compliance and holding their team to the same standard of accountability. Admin Team Meetings & Communication ● Attends weekly strategy calls with Leadership team and weekly business coaching calls. ● Trains and implements system improvements for the FD team. ● Lead Administrative team meetings and sends a monthly recap and subsequent updates to the team, fostering engagement and ongoing dialogue Team Leadership & Development ● Supports proactive issue resolution by meeting regularly with the team in 1:1 conversations, gathering feedback and trends and implementing necessary changes accordingly. ● Determine special projects & training needs for individual team members ● Assist in communication and implementation of system and process updates within the team/clinic as needed Operations & Special Projects ● Work with the Operations Lead to manage team supplies and lobby inventory, ensuring necessary items are well-stocked and ordered in a timely manner ● Oversee the Front Desk Team staffing budget to meet demand and respond to clinic flow
Company Purpose
Our name means new beginnings. For patients, no matter what they've experienced in the world of health care, they get a chance to start fresh and to share their wellness goals with our talented team of practitioners. We strive to provide an environment that feels safe and welcoming, encouraging our client community to visit often and stay awhile. Our team collaborates to nurture our clients, listen to them, and customize every visit to ensure clients leave feeling renewed, refreshed, and full of hope.