Customer Care Coordinator
LocationEden Prairie, MN (In-person)
Hourly
Minimum: 20 hrs
Maximum: 30 hrs
Minimum Rate: $25
Maximum Rate: $35
Hourly
Company Description
We service and sell State Farm Insurance customers. We help people plan for the worst (and the best) in life.
Job Details
This role focuses on the customer experience. Whether it's in person, over the phone, emailing , or texting. A person with an outgoing personality and positive attitude is necessary. If you enjoy people, and helping others solve problems on the road of life, the Just Agency could be a great fit for you. Helping people get out of a hole, that's what we do on a daily basis.
Qualifications
Requirements • Excellent phone skills • Solid communication skills • Well spoken • Attention to detail • Ability to problem solve; observe what's needed and take action
Responsibilities
Responsibilities • Answer incoming calls and assist with customer questions, or direct to the correct team member • Document customer conversations and note in CRM system • Sets appointments with current customers for reviews • Assisting customers with making payments and filing claims • Assist agent with social media marketing • Generate referrals and five-star reviews through solid customer service
Company Purpose
Like a Good Neighbor, State Farm is there