To provide reliable materials and dependable service that help our customers complete projects they can be proud of.

The Customer Service Representative/Office Support plays a key role in delivering exceptional service to our customers and helping the company run smoothly day to day. This role is primarily focused on customer support, order accuracy and clear communication, with occasional office support tasks that support a well-organized and welcoming workplace. We value team members who communicate openly, act with integrity, take accountability, show respect and maintain momentum. If that sounds like you, you’ll fit right in.

High school diploma or equivalent required; Associate’s or higher preferred Strong organizational, time management, and interpersonal skills Proficiency with email, phone systems, and basic office software Attention to detail and commitment to accuracy Ability to multitask and prioritize responsibilities Positive, professional attitude with strong problem-solving skills

Responsibilities Customer Service (Primary Focus) Answer phone calls and respond to emails in a professional and timely manner Update, place, and track customer orders accurately Resolve customer questions and issues, escalating when appropriate Maintain accurate records in the order management system Team & Workplace/Office Support (As Needed) Receive and distribute mail and packages Help keep shared office spaces organized and welcoming Monitor and restock basic office supplies Assist with miscellaneous administrative tasks that help the team operate smoothly

To provide reliable materials and dependable service that help our customers complete projects they can be proud of.