Customer Care Specialist
LocationBloomington, MN (Hybrid)
Hourly
Minimum: 15 hrs
Maximum: 25 hrs
Minimum Rate: $18
Maximum Rate: $21
Hourly
Company Description
Ōmcare is a Minnesota-based digital health company that helps older adults manage their medications and stay connected to caregivers from home through the Ōmcare Home Health Hub. We are seeking a Customer Care Specialist to support Hub users, their families, and our partners with timely, compassionate service.
Job Details
Join Ōmcare Inc as a Customer Care Specialist, where you will play a vital role in ensuring customer satisfaction and support. Success in this role means providing exceptional service and resolving customer inquiries effectively.
Qualifications
Effective, proactive written and verbal communication Patience and comfort supporting older adults over the phone Professional presence in person and remotely Reliability and responsiveness during committed on-call shifts Ability to learn and follow established support procedures independently, and to work well in teams Creativity and problem solving Experience with HubSpot CRM and JIRA preferred; training provided Strong organization and attention to detail Ability to maintain confidentiality of participant and health information
Responsibilities
Primary Responsible for incoming calls, customer care-related emails and monitoring the dashboard during your shift Escalate urgent or unresolved issues according to established protocols Document customer interactions and track issues using our CRM, ticketing, and operations systems; provide updates and pull reports for operations management as needed Manage office Hub inventory, including occasional shipping and returns Onboard partners to the Hub, mobile app, and operations dashboard Secondary Create and update help articles, FAQs, and troubleshooting guides for customers and staff Step in to handle day-to-day Customer Care functions when the Customer Care team is out of office
Company Purpose
Together, we’re a team of passionate innovators driven to create a world where compassion and measurable outcomes go hand-in-hand—bridging the gap between empathy and effectiveness to deliver care that truly makes a difference.