We exist to elevate mission-driven organizations by blending strategy, cultural insight, and creative design with products that amplify impact, foster prosperity, and strengthen community connections.

This hybrid Customer Service, Admin, and Systems role is for someone who thrives in a detail-rich, people-centered, fast-paced environment. You’ll support our Operations Lead and President by helping execute order fulfillment, update CRMs and client records, manage vendor/client correspondence, collect and manage data, and track deliverables. You’re not just checking boxes—you’re strengthening client relationships, identifying gaps, and helping the team work smarter. Is This You? • Do you love working with socially minded organizations that are making a difference? • Do you thrive in a service and support role where you make things happen behind the scenes? • Do you have a passion for streamlining processes and improving systems? • Are you growth-minded and take initiative like an owner, not just an employee? You’ll Be a Great Fit If You... • Are a natural organizer who thrives on follow-through. • Think proactively: “How can this be smoother, faster, better?” • Can support high-level leaders without constant direction. • Communicate clearly, kindly, and professionally. • Have an intrapreneurial spirit—take ownership, think like a partner, and improve systems proactively. • Want to make a real impact in communities and culture. This is your dream job if you LOVE helping others succeed while bringing a growth mindset and “intrapreneurial” spirit! What Success Looks Like... • Orders flow smoothly with minimal errors or delays. • Clients feel supported, informed, and valued. • Files and systems are current, consistent, and well-organized. • Leadership can focus on growth instead of day-to-day fires. • You take initiative, own your role, and help us work smarter. ________________________________________ Compensation & Trial Period This role begins with a 90-day trial at $20/hour. During this period, we’ll evaluate performance, communication, and overall fit with our team. After the trial, compensation may increase to $21-$24/hour, based on contributions, initiative, and the ability to work independently. Our goal is to recognize and reward team members who consistently demonstrate accuracy, proactive problem-solving, and a strong commitment to client service. We’re a growing company, and this role offers room for progression as you help us streamline operations and deliver an exceptional client experience. ________________________________________ How to Apply: Email your resume and a brief cover letter to info@bigspiritinc.com with the subject: "Client Services & Admin Coordinator – [YOUR NAME] + the secret code SPEED" (Yes, we’re checking to see if you're paying attention.) Please include: • Your availability (weekly hours and ideal schedule) • Why you’re excited about this position • A link to your LinkedIn and Facebook profiles Why We Ask for an Online Profile: Your digital presence reflects how you present yourself professionally. We’re not judging follower counts—just looking for alignment, consistency, and authenticity. As representatives of Big Spirit, team members conduct online matters. In today’s environment, what is posted on social media can directly affect client trust and business reputation. We ask all team members to exercise professionalism and discretion in their digital presence, understanding that inappropriate or harmful online behavior can negatively impact both personal credibility and the company as a whole. ________________________________________ Next Steps: We expect a number of applicants and won’t be able to interview everyone. To stand out: • Follow the application steps above carefully. • Include your minimum compensation requirements. • Tell us why you’re a great fit and how you’ll contribute to Big Spirit’s mission. Incomplete applications will not be considered. Let’s see what you bring to the table. We’re excited to meet you!

• 3+ years in client support, admin, marketing, or operations roles. • Strong verbal and written communication. • CRM/data management experience (SAGE and/or similar industry platforms). • Proficient in Microsoft 365, Google Workspace, Dropbox, and Adobe. • Excellent attention to detail, task tracking, and problem-solving. • Experience with promotional products, print, or procurement is a plus. • Cultural sensitivity and alignment with Big Spirit’s mission. • Demonstrated ability to handle sensitive and proprietary client/company information with the highest level of confidentiality (NDA required). • Passionate about helping others prosper. • Comfortable in fast-paced, evolving environments. Preferred (But Not Required) • Twin Cities, MN candidates preferred for occasional in-person meetings. • Experience with Native American, education, non-profits, or government organizations. • Open to growing hours over time.

Client Order & Fulfillment Support • Confidently guide clients through the order process with a service-driven sales mindset—identify needs, recommend solutions, and close sales with professionalism and follow-through. • Communicate with clients on product recommendations, pricing, project updates, and approvals. • Create and track orders from inquiry to delivery (quotes, POs, invoices, shipping, etc.). • Follow up on feedback, reorder reminders, and customer satisfaction. • Assist with lost/delayed shipments or vendor issues. CRM & Systems Administration • Update and manage client records in operational tools. • Maintain and optimize project records and archive systems. • Assist with reconciling credit card statements and document order files. • Manage exemption certificates, tax documents, and new customer forms. • Maintain consistent naming conventions and organized file structures. Marketing & Client Engagement • Help manage the marketing calendar. • Coordinate check-in emails and reorder prompts. • Support onboarding kits and SOP documentation. • Track feedback loops and assist with marketing programs. Administrative & Executive Support • Schedule and maintain calendars for the President. • Prepare documents, reports, and summaries. • Consolidate assets (e.g., BigSpiritPromo.com, Google Drive). • Support internal logistics and team projects as assigned. Note: This is not an exhaustive list of responsibilities. We are a growing team, and flexibility is key.

We exist to elevate mission-driven organizations by blending strategy, cultural insight, and creative design with products that amplify impact, foster prosperity, and strengthen community connections.