Transform care by enabling a more efficient, tech-enabled medication assistance service via a tech-enabled solution that supports an individual's autonomy, addresses family caregiver burden, assists with professional caregiver workforce shortages by serving as the last mile of the pharmacy into the home to ensure the right med is taken at the right time. In addition, our solution serves as a portal for other homecare and clinical services, while also promoting access and connectivity to care, family and friends.

Interested candidates must be located in Minnesota. As a Customer Care specialist you will interact with older adults, their family members and our business contacts to provide white-glove customer support for our product and service that encompasses and ecosystem of hardware and software in the form of a Class I medical device (medication dispenser), mobile app and dashboard. Customer support can take the shape of answering questions via phone call or email, crafting training and user guides, FAQs, knowledge and troubleshooting articles. You will have the opportunity to train users (older adults, family members and business contacts). Because we are a small company, you will also have the opportunity to wear many hats assisting with inventory management (shipping and returns), networking events with business prospects to help get the word out about our products and services. We are a small start-up, so you will have the ability to be involved in shaping our future. The majority of your time will be spent working from home (70%). There is a portion of your time (10%) where you may be with clients - training, networking events) and 20% of your time may be in the office (team meetings/events, customer events, inventory management). Be a part of Chainging the Way We Care for Older Adults and the ones that love them. Additional benefits information: We have a simple IRA vs. 401K and flexible time off

Effective and proactive communication – written and oral Ability to work with older adult population over the phone Ability to display professional presence in person and remotely Ability to use software platforms to record customer interactions (HubSpot CRM) and issues (JIRA) - preferred Creativity and problem solving Works well independently and in teams Strong organizational skills and attention to detail Maintain confidentiality Reliable transportation

Customer Care Duties Respond to inquiries (phone/email) related to interest, navigation or Hub/mobile app troubleshooting Available via phone 24/7 (email 8-8pm CST) during assigned on-call schedule to support Hub users, caregivers and partners with device, mobile app and operations dashboard navigation and issues. Create and manage a schedule for on-call functions Assist in creating training documents, troubleshooting, and help guides Interface with Customer Relationship Management (CRM) system, provide updates and pull reporting for operations management as needed Onboard partners to Hub, mobile app and operations dashboard Manage office Hub inventory, including occasional shipping and returns Work with pharmacy partners to manage/troubleshoot participant medication Perform testing on Ōmcare Home Health Hub® units, Ōmcare mobile app and the operations dashboard documenting and reporting feedback to Engineering and User Experience teams to aid product development and user experience Train other Customer Care associates Measure and hit key KPIs including but not limited to: NPS, CSAT, time to respond, handle time, and ticket resolution rate. Sales and Customer Success Duties Attend networking events, providing high-level company overview and if needed demos Manage sales meeting logistics (scheduling, food, agendas/minutes, collateral management – presentations, flyers, demos) Manage ongoing partnership relationships assigned (weekly meeting agendas, status updates, ongoing communication and training and completion of follow-through items) Other duties, as needed by evolving business priorities (e.g. Office management as needed, Board meeting coordination and day of activities)

Transform care by enabling a more efficient, tech-enabled medication assistance service via a tech-enabled solution that supports an individual's autonomy, addresses family caregiver burden, assists with professional caregiver workforce shortages by serving as the last mile of the pharmacy into the home to ensure the right med is taken at the right time. In addition, our solution serves as a portal for other homecare and clinical services, while also promoting access and connectivity to care, family and friends.